Home

Google+ Facebook
 
 

Home > Support > Frequently Asked Questions (FAQs)


Welcome to the Frequently Asked Questions

  • General
  • Contacts
  • Join Me
  • Modems
  • Car Kits
  • Handsets
  • Bluetooth

General Questions

How do I unlock the keypad?
  • Press the OK Key. The 'Now press *' option will be displayed
  • Press the * Key to unlock

OR

  • Press and Hold the * Key for 2 seconds. The 'Lock Keys' option will be displayed
  • Press the Right Select Key to unlock
  • Perform the same steps to lock the keypad

Clamshell handsets do not have the keypad lock function as the keypad is protected by closing the flip.

How do I use my phone if I have lost or forgotten the Android screen lock - pattern, PIN, or password?

There are two ways to unlock from this situation:

  1. If you have registered your Google Account then after multiple incorrect attempts you can press "Forgot Pattern?".
    Follow the promts and enter your Google account details to unlock your device.

          3020                       3020
  2. If you don't remember the password for your Gmail account, you will need to do a 'Factory data reset'.
    The Factory reset will remove the pattern lock, erase all data from your phone (including google account & downloaded apps). It will not erase SD card files, such as music or photos (unless the 'Erase SD card' box is checked)

    To Factory Reset
    Note: For Android models with keypads skip step a & use the keypad to enter the reset code directly.

    a.From the Locked Screen, tap the Emergency call button (see examples below)
    b.Tap (or Enter) *983*987# and the Android factory reset window will appear
    c.Perform factory reset & when complete the device will be restored to factory state

    reset
How do I extend the ring time?

This feature is controlled by the network. The default ring time is 15 seconds. If you find this is too short then enter the following sequence from the idle screen, as if you were making a call:

* * 61 * 101 * 11 * 30 # then press Call.

This will extend the ring time to 30 seconds.
To shorten the ring time back to 15 seconds use the code * * 61 * 101 * 11 * 15 # (then press Call)

Alternatively on most ZTE handsets navigate to:
Settings > Call Settings > Call forwarding > When no reply > Activate
Set the time (Delay) to 30 seconds.

How do I call the last number dialled? How do I access My Call History? My call records are missing.

Press the Green Call button to bring up your recent call list. Press the Green Call button again to dial the last number.

If your Call Logs are missing: Please follow this procedure.
NOTE: For the T54 device there is a maintenance release to fix the lost call logs issue. Please go to the T54 device page, Downloads tab

Please remember to remove your battery & USIM for an extended period (eg. leave overnight) before running the tool.

How can I disable data services on Android devices?

There are several ways to do this:

Long press on the home screen, select Widgets, add the Power Control widget. Use this to switch off data services.

Search your extended menus for data disable settings.

Search Google Market for suitable Apps to disable your data service.
You can download a free widget called "APN On-Off widget" from Google Market.
Install the App then add the widget to your desktop to quickly enable and disable all network data services.

Note that technical support is not available for third party applications.

How do I reset my device? How do I restore default settings?

To reset your handset / restore default settings:

  • From the Menu, navigate to Settings
  • Navigate to the right to the Handset tab
  • Scroll down to find Restore Default Settings
  • Enter the handset unlock code of 0000 and follow the prompts

Please refer to your user manual for step-by-step instructions. User manuals can be found on the downloads page.

How do I maximise battery life?

High battery consumption is usually a result of low or marginal signal coverage but there are some steps the user can take to maximise your battery life:

Switch off Bluetooth, reduce screen brightness and backlighting times, limit the use of the camera, video phone, MP3 player, will maximise battery life.

Tips to maximize battery life
· Do not leave the battery in a discharged state. Charge the battery promptly when flat.
· Keep your handset and battery cool. High temperatures degrade the battery more quickly.
· Use regular top up charges rather than allowing a full discharge. Avoid deep discharge states which can shorten battery life.
· Normal charge time is 3-4 hours. Do not leave on charge for more than 24hrs.
· After 2-3 charge / discharge cycles the battery life will improve. From then on use top up charging to recharge frequently and    
  always charge promptly when flat.
· When not using the phone for long periods charge to approx 40% and remove the battery.
· With poor network conditions (less than 2 bars) battery life is reduced.
· Turn off Bluetooth when not in use and limit multimedia functions to extend battery life.

How to connect the charger
· Only use the AC charger and USB lead supplied. Insert the charger lead carefully.
· Check the plug and socket are aligned.
· Do NOT use excessive force which may damage the USB port.
· Be careful to avoid tripping or pulling on the lead whilst it is plugged in.
· Physical damage to the USB port is NOT covered by warranty.
· The phone can also be charged by connecting it to a computer using the USB lead supplied.
· A sound is played when the charger or USB cable is plugged in.
· The phone can be charged in the ON or OFF state: When switched OFF “Charging” is displayed. When switched ON the battery icon animates until fully charged.
· If the phone is off after charging long press the red key to switch it on.
· Avoid high temperatures and direct sunlight. The battery will not charge when over 45°C

Please refer to your user manual for step-by-step instruction. User manuals can be found on the downloads page.

How do I put a new ringtone on my handset?

There are several ways to do this:

  1. From your handset browser you are able to acquire ringtones and other content. This feature is provided by your carrier. If you have difficulty with this method please contact your service provider.
  2. Using Join Me you can copy an existing audio file from your computer to your handset. Supported formats are MP3, WAV, MMF or MIDI files.
  3. A Bluetooth device can be used to transfer an audio file to your handset.
  4. Audio files received via MMS can be saved and set as a ringtone.
  5. If your device supports a memory card (and you have it inserted) you can use USB Mass Storage mode to transfer a music file from your computer to your device. Plug in your device and browse to the external memory card displayed on your computer.

Notes on Copyright
Please note that some ringtones are protected by copyright or encrypted with DRM (Digital Rights Management) which prevents them from being copied or sent to other users.
Please note, the 'Ring' folder in your handset is protected and files cannot be copied to or from this folder.

Using Join Me
Make sure Join Me is installed, and your handset is connected to your computer. Go to the Media tab in Join Me.
Find the desired ringtone or music file on your computer. Right click on the file, select Copy. Browse to your handset in the bottom portion of the Media screen of Join Me.
Double click Audios, double click 'My Audios'. Right click on the My Audios folder and choose Paste. The file will be transferred from your computer to the 'My Audios' folder on your handset. For help installing and using Join Me refer to the Join Me User Guide.

Using Bluetooth
Establish a Bluetooth connection with the device containing the music file.
Send the chosen file via Bluetooth to your ZTE handset.
On your ZTE Handset accept the file by pressing Yes when prompted.
The audio file will be copied to the 'My Audios' folder on your handset.

For more information on transferring files via Bluetooth refer to How do I Connect to a Bluetooth Device?

Receiving audio files via MMS
Go to your Messages Inbox. Open or View the received MMS message containing the audio file. Save the audio file to your handset by following the menu prompts View >> Use >> Save for F850 devices and View >> Options >> Use highlight object >> Save for all other devices.

The audio file will be copied to the 'My Audios' folder on your handset.

Set the ringtone as active by navigating to the chosen audio file through the File Manager application, press Options, Set as ringtone or go to the Settings menu, Profiles and Edit your current ring profile.

See your user guide for more details.

Where can I get accessories or spare parts?

Genuine ZTE accessories can be purchased from the Accessories page

Various parts and accessories are also available through your service provider, shop or dealer.

How do I change the default ringtone, set the volume, switch on vibrate, etc?

Please follow the instructions below:

  • From the Menu, navigate to Settings
  • Navigate to the right to get to Handset tab
  • Select a profile from the list
  • Edit the profile to customise Ring Tone, Ring Volume, Keytones, Message Tones, etc

Hint: On some ZTE handsets it is possible to toggle between the 'Meeting' and 'General' profiles by holding the # key.
Please refer to your user manual for step-by-step instruction. User manuals can be found on the downloads page.

There is an envelope icon with a 'W' on my phone. What does this mean?

The envelope icon indicates you have received a 'Push Message'. This is a formatted SMS that displays a message directing the recipient to a weblink using the mobile phone's browser.

Please refer to your user manual for step-by-step instruction on how to reject push messages. User manuals can be found on the downloads page.

How do I save an attachment from a multimedia message (MMS)?

To save an image received in an mms.

  • From the Menu, navigate to Messages
  • Goto the Inbox, OR go to the User folder (where the message is saved)
  • View the message with the attachment to save
  • Goto Options & select Use Highlight Object
  • Save the attachment (the file will be saved to the File Manager| Micro SD card)

Note: It is also possible to send a received multimedia message (MMS) directly to an email address.

What is GPRS Attach? What do the two arrows at the top of the LCD screen indicate?
'GPRS Attach' indicates the phone is registered on the network and is ready to receive data.

The two arrows indicate the status of the data connection:

If the arrows are dashed, ie not solid:
This means that the handset is connected to the network and is ready for data services such as internet browsing. No data is transferred when the arrows are broken.

If the arrows are solid:
This indicates a data session is active and the device is downloading or uploading data.
Will my handset work on another network?

All Telstra branded devices have been tested to operate on the Telstra network.
Technical support for an alternate carrier may not be available.

Generally all pre-paid and data products are locked to Telstra. You may unlock them for a fee or after a minimum spend period. Contact Telstra for more details.

All devices are capable of being unlocked and all unlocked devices will operate on any network. Some settings may need to be updated such as SMS Centre Number and APN details to support other services. Contact your carrier for more details.

MMS & Browser Handset Settings:

Refer to the cheat sheet  | Android cheat sheet for quick reference.

How do I set up my phone to receive email? How do I set up an Exchange Account in Android?

To set up your phone to receive email

  • From the Menu, navigate to Messages
  • Navigate to the right once to the Email tab
  • Scroll down and select Settings
  • Select Mailbox Settings
  • Select ADD
  • Enter the information into the fields

Refer to the cheat sheet for a listing for some common email providers (eg. Bigpond, Gmail, Hotmail, Live)

How to set up Android Based Exchange Accounts

You need the following information from your email provider:

Email: myname@mycompany.com.au
username: myname
password: xxxx1234
Domain: YourDomain
email server: mail.mycompany.com.au

On your Android handset go to Apps > Email > Account Setup (or Add Account)

In the first field, enter the full email address, such as myname@mycompany.com.au
In the next field enter your mailbox password. Check the Show password box to verify you have entered it correctly.
Touch Next to continue:

Enter the rest of the details provided as per the following screenshot:
(Note: Use Secure Connection (SSL) is the usual implementation, but this can be changed by your email administrator)

Select Next to continue. The handset will connect to the mail server. If this does not work confirm your settings are correct or contact your network administrator.
Configure your preferences in the next screens for various mail box options.
For security, the handset requires a PIN or Password to activate Email. This will also be prompted and confirmed during the mailbox setup.

 

Which handsets support GPS? What is A-GPS?

To determine if your handset supports GPS, visit the products page for your device and check if this feature is listed.
Regular use of GPS positioning will increase battery consumption.


GPS Information

GPS uses Global Positioning Satellites to determine your location. In good conditions it can provide an accurate location position within a few minutes.
The GPS receiver requires signals from at least three satellites and can take several minutes to acquire.
Reception is reduced in city areas, with the best reception obtained when you have a clear view of the whole sky.
If you are indoors, in a vehicle or are in overcast weather conditions the signal strength will be reduced and the time to acquire a fix will increase.
Do not block shield the handset with your hand which could block the antenna.
It is not recommended to utilise the stand alone GPS for mission critical applications.
Results are dependent on the above conditions.

Understanding Assisted-GPS

Assisted-GPS can use local data from cell sites and Wi-Fi hotspots to improve accuracy and decrease the aquisition time.
TIP: On smart phones leaving Wi-Fi enabled will improve accuracy, shorten the time to fix, and provide better A-GPS performance, especially when indoors.

Can I get Windows 7 drivers for my device?

All drivers are embedded in the Connection Manager software. Download the appropriate client for your device by selecting from the downloads page.

Data Devices

  • The MF668, MF626i & MF633 Telstra devices already include Windows 7 drivers. No action is required.
  • For the MF626 and MF636 download and install the Windows 7 driver tool. There is no need to uninstall your modem. Leave the modem inserted in the PC then run the Windows 7 driver tool.
  • The BigPond devices MF636BP and MF633BP will be upgraded by downloading a new User Interface from BigPond.
    Please contact BigPond for more information.
  • For more information visit the downloads page and select your product.
  • For further assistance contact our customer support.
Handsets

Join Me Version B32 is Windows 7 compatible.

Visit the downloads page of the ZTE Australia website to see if your handset supports Join Me B32.

Also, see Using Device Manager to manually update the drivers - to manually install Windows 7 drivers if required

What is Windows RT? Does my device support RT?

Windows RT is a lighter version of Windows 8 that runs on the ARM processor family. This is mainly used in Windows 8 tablets. Typically ZTE devices will not run in an RT environment as the required drivers are not built into the Windows RT version. If you are considering a Wi-Fi device only then this will always work on RT. So where a Wi-Fi device says it is compatible with RT, it means in Wi-Fi mode only. ZTE devices will not work as a USB (tethered) modem on RT.

Contacts and Messaging

How do I enter contacts into my phone?

There are many methods available to enter a contact. The easiest method is described below.
From the Idle Screen

  • Enter the phone number on the keypad
  • Select  Save
  • Select operation to perform, ie. New Contact, Save Number or Update
  • Enter the contact details, then Save

Note: On some devices you may need to select Options before choosing an operation.

Please refer to your user manual for additional instruction. User manuals can be found on the downloads page.

How do I copy contacts from my SIM card to the handset?

From the Contacts menu,
Keypad models:

  • Press the Right Arrow Key to view the USIM tab
  • Select Options
  • Scroll to 'Copy' and select ‘Copy all’
  • Press 'Yes' to copy all contacts to the phone

Touch-Screen models:

  • Select Options
  • Select ‘Copy Contacts’
  • Select ‘(U)SIM card ->Handset’
How do I copy my contacts from my handset to my SIM card?

From the Contacts menu,
Keypad models:

  • Press the Left Arrow Key to view the Unclassified tab
  • Select Options
  • Scroll to 'Copy' and select ‘Copy all’
  • Press 'Yes' to copy all contacts to the SIM

Touch-Screen models:

  • Select Options
  • Select ‘Copy Contacts’
  • Select ‘Handset ->(U)SIM card’
How do I add a photo to a contact?

This feature is not supported on F-series handsets. It is only possible to add an avatar, pictures are not supported.

From the Contacts menu,

  • View the Contact you wish to attach an image
  • Edit the selected contact
  • Select the option to add photo
  • Browse your files to find the image you want to attach to the selected contact
  • Set the selected image to the contact you are editing
  • Save the contact
  • Press the End Call Key to return to the main menu

Note: On some devices you may need to select Options before choosing the operation to 'Add ring and photo'.

How do I enter a new word in to the 'My Words' dictionary?

When entering text for SMS, MMS or Email,

  • Select Options and select 'My Words'
  • Select Add/New to create a new entry/record
  • Enter the new word then Save

Note: In My Words you can Edit or Delete words by selecting Options.

Why are some messages sent as multiple SMS?

Standard SMS messages have a maximum length of 160 characters.
If this is exceeded the message will be sent as multiple SMS Messages.

The table below explains how many standard SMS characters are required to transmit

Symbol

Explanation

~

Each time one of these symbols is used 2 standard SMS characters are transmitted

\

[

]

{

}

|

This symbol is not part of the standard SMS character set. Each time one of these symbols is used the entire SMS is converted in to Unicode characters. The maximum number of Unicode characters per SMS is 70.

Note: All other symbols use 1 standard SMS character.

What is the maximum number of contacts per text message (SMS)?
The maximum number of contacts for a single SMS is 10.

Join Me - Computer Connectivity

How do I transfer photos & files from my phone to my computer? What does Join Me do?

Join Me is a computer program supplied with your handset either on the CD or embedded* in the device.
Join Me for your device can also be downloaded from the Downloads page for your product.


*The embedded Join Me version is launched when you insert your handset into a computer using the supplied USB lead.

Join Me can be used to:

  • Copy files from your PC to your handset and from your handset to your PC
  • Manage your ‘Contacts’ - Locally, on your Phone or (U)SIM
  • Create new ‘Contacts’
  • Synchronise - Import ‘Contacts’
  • Create & Send text messages (SMS)
  • Manage your ‘Messages’ - Locally, on your Phone & on your SIM
  • Manage your ‘Calender’ - Locally, on your Phone & on your SIM
  • Create new ‘Calender’ entries
  • Synchronise – Import/Export ‘Calendar’
  • Connect to the Internet
  • Backup/Recover phone & PC data

A limited version of Join Me is available for mac.
For more information refer to the mac Join Me Reference Guide  (generic) | mac Join Me Reference Guide (T3& T116a only)

Read the
Join Me User Guides : T Series T55, T96, T116a & T20 | T3 & T4 | Keypad Devices |T870 & T930

Read the
Join Me User Guide : F Series

How do I troubleshoot Join Me?

Please confirm:

  1. You are the administrator user
  2. You are running a supported operating system

The problem you outline could be a software conflict with an existing application on your computer.

Some things you can try:

If you need additional help please consult an IT specialist as you may need to repair or reinstall Windows.

How do I backup data from my handset?

Use Join Me to copy handset data to your computer. You can do this for Phonebook and Message data as well as pictures, videos and music files. You can either use drag and drop or copy and paste from the "phone" to local (your computer).

Note: Select all, Copy, Cut and Paste functions are available from the "Edit" pull down menu or use 'Right Click'

It is also possible to Backup and Recover data in Join Me (found under the 'File' pull down menu). The following 'backup' and 'recovery' options are available:

        • PC Data
        • Phone Data
        • Phonebook (vCard)

The Media tab on Join Me is used to copy files on your handset to and from your computer. If you have downloaded music files from your service provider to your handset they cannot be copied to a copmuter. These files are protected with DRM (Digital Rights Management); they can only be played on the handset.

Related Topic:
Read the Backup and restore JoinMe - upgrading to a new Join Me
Read the T Series : Join Me User Guide  (keypad devices)
Read the T Series : Join Me User Guide  (touchscreen devices)
Read the F Series : Join Me User Guide

Is Join Me compatible with Windows 7?

Join Me version B32 onwards supports Windows 7.

Visit the downloads page of the website to see if your model handset supports Join Me B32.

To manually install the Windows 7 drivers (if required).
See, Using Device Manager to manually update the drivers for Windows Vista

How do I import Outlook or CSV contacts into Join Me?

You can use a CSV template to import Contacts from other applications such as Outlook.

See the T Series - Import Procedure

or

the F Series - Import Procedure

Related Topic:

Read the T Series : Join Me User Guide  (keypad devices)
Read the T Series : Join Me User Guide  (touchscreen devices)
Read the F Series : Join Me User Guide

USB Data Modems and Wi-Fi Routers

USB Modem Troubleshooting, Automatic installation does not start

Introduction
USB Data Devices are configured to automatically install.
If the installation does not start automatically please refer to your User Manual, read the PC Troubleshooting Guide or the Mac Troubleshooting Guide

MAC Hostless Modem Procedure to remove previous installs - example is MF823 and later devices cannot install on MAC OS. You need to remove the previous device installation. Follow the procedure detailed in the link.

Also follow the suggestions below:

  • Uninstall all previous modem drivers and other phone or modem software.
  • You must be the Administrator User to install the device.
  • Try the modem in another USB port.
  • Try the modem in another computer.
  • Ensure that your computer exceeds the minimum requirements outlined in the user guide.
  • Security applications may prevent automatic installation. Ensure that all anti-virus, anti-malware, anti-spyware and registry monitoring tools are disabled before attempting to install.
  • Be familiar with the USB configuration of your computer as there may be a mixture of high-speed and standard USB ports (ie. USB 1.0 and USB 2.0). USB 1.0 is supported but takes considerably longer to install. Please be patient...
  • If Autorun.exe is not available then make sure CD/DVD Autoplay is enabled (My Computer > CD/DVD Properties).
  • Download the Connection Manager for your device and manually install the software.
  • If you are unable to use the modem after a Windows Automatic Update. Uninstall the client then re-install.
  • Consult a PC Technician if required.

    Tip: A light of any colour on the device indicates that the device has not failed. See your user guide for a full explanation of the LED colour indications.

Performance Testing:
If you are experiencing slowness with your Internet connection or are simply interested in testing your speed click below

Test your Internet connection speed at Speedtest.net


If your device can connect to the network and download data then it is functioning correctly. If you believe you are having issues with your connection speed please contact your service provider. Achievable download speeds are influenced by many factors including distance from the cell, signal strength and modem location. Using the supplied USB extension cable or an external antenna may further improve network reception.

Additional checks:
Check your SIM card is inserted correctly
Check your SIM card is valid and activated

How do I stop my computer from locking up when using my USB modem?

Computer lock-ups may be caused by a software conflict with existing applications running on your computer. Some users on our discussion forum have identified that certain anti-virus freeware appears to be causing this issue.
Users have resolved the lock ups by replacing their anti-virus freeware with Microsoft Security Essentials (also free).

Please Note:
USB modems are high power devices. Some USB ports or PC's are not able to sustain such high power levels. It is possible the locking up could be caused by the computer shutting down the USB bus. In some cases a BIOS update might resolve this issue or you could try running the modem on alternate ports.

How do I use my MF91 with on line gaming?
USB modem installation fails - I am using a non-English version of Windows?

Installing MF626i with Foreign Language Windows

“An error occurred while applying security settings. Domain Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network connection and click Retry, or Cancel to end the install.”

The installer expects a 'Users' group to be already created but foreign language installations of Windows do not do this.
The 'Users' group needs to be manually created for the installation to complete successfully.

Do the following before installing - Can also be done after a failed installation

Windows 7

- Open Control Panel in the Start menu
- Click on System and Security
- Click on Administrative Tools
- Double-Click Computer Management in the right-hand pane
- Expand System Tools in the left-hand pane (click on the triangle arrow so it points down)
- Select Local Users and Groups
- Right-Click Groups in the right-hand pane
- Select New Group
- Enter "Users" in the Group Name field
- Click Create button

Note:
This can also be done from a command line - Run CMD
Command is: net localgroup Users /add

Windows XP

- Open Control Panel in the Start menu
- Double-Click on Administration Tools
- Double-Click Computer Management in the right-hand pane
- Expand System Tools in the left-hand pane (click on the + (plus) sign so it becomes a - (minus) sign)
- Select Local Users and Groups
- Right-Click Groups in the right-hand pane
- Select New Group
- Enter "Users" in the Group Name field
- Click Create button

I cannot 'Connect' after upgrading to MAC 10.7 (Lion)

MAC Hostless Modem Procedure to remove previous installs - example is MF823 and later devices cannot install on MAC OS. You need to remove the previous device installation. Follow the procedure detailed in the link.

Telstra MF668, MF626i - Download the new MAC Connection Manager here...
USB modems are high power devices. Some USB ports or PC's are not able to sustain such high power levels. It is possible the locking up could be caused by the computer shutting down the USB bus. In some cases a BIOS update might resolve this issue or you could try running the modem on alternate ports.

Using my USB data connection I can receive mail but cannot send

In this instance as you can receive mail your modem is working.

Typically this problem can be resolved by changing the 'Outgoing Mail Server' settings in your email client (eg Outlook)

Check with your Network Service Provider for the correct outgoing mail server settings.

(eg if you are with Telstra then the outgoing mail server is mail.bigpond.com)

How do I remove previously installed device drivers?

In most cases use the uninstall procedure at Start > Programs or via the Control Panel > Add and Remove Programs.

However in some circumstances (Windows updates, multiple installs, files corrupted, uninstall failed) it can be useful to run the ZTE Uninstall tool to remove all old drivers from your system. Download, extract then run the ZTEDriverUninstall tool.

You can also download third party uninstall programs such as Revo Uninstaller.

How do I use my data modem without launching the Connection Manager?
Please download the USB Modem Config procedure. This is suitable for all ZTE data devices.

PLEASE NOTE: This is for advanced users and Technical Support is not provided for this procedure
Where can I find information relating to Linux installation?

Linux support is not provided by ZTE however some users have developed installation procedures.
Please visit the ZTE Forum for further information.

Please Note: To view information in the discussion forum you will need to sign up and become a registered user.

Can I buy an external Antenna for my data device?

External antennas for data devices are available to purchase through your local Telstra shop or dealer.

The following items are available for data devices:

Antennas & Patch Leads

Product Code

Compatible with

5DBi Heavy Duty Magnetic Mobile Antenna

123022

MF668A,MF668,
MF633, MF626i
& MF60 (Elite)
only

6.5DBI Omni Directional House Mounted Antenna

123321

9DBI Omni Directional House Mounted Antenna

123322

14DBI Directional House Mounted Antenna

123027

Antenna Mounting Kit

123028

Magnetic Mount Antenna 3DB (TS9 Connector)

123584

Sierra 885 Patch Lead

123437

While they may not hold any in stock, the dealer is able to order these items from the CLOC.

The antenna connector type is TS9. Do not attempt to force alternate connectors onto your device.
Physical damage to the antenna port is not covered under warranty.

External Antennas for data products can be ordered through your local dealer or purchased directly from antennashop.com.au

How do I change the security settings on my Wi-Fi Router?

To establish a Wi-Fi connection between your computer and the Wi-Fi Router please ensure your computer supports the default security settings.  The default ‘Security Mode’ and ‘WPA Algorithm’ settings are ‘WPA-PSK’ and ‘TKIP+AES’ respectively.

Some earlier Wireless adapters are unable to meet the current standard security settings. The security settings on your wireless router can be changed by following the described procedure. Changing Wi-Fi Security Settings

Will my data device work on another network?

All data devices are "Network Locked" to the Telstra Network. Please contact Telstra to unlock your device.

Please Note: Data devices branded Telstra have been tested to operate on the Telstra network. Technical support for using a ZTE product with an alternate carrier may not be available.

Connection Settings:

For support with Bigpond branded USB modems, please contact Bigpond.

The client has loaded but modem is not working, how can I manually install the device drivers?

In most cases ZTE client software installs successfully. However in some circumstances the software does not install correctly.
Please refer to the following procedure to further troubleshoot your install and manually update the device drivers.

Using Device Manager to manually update the drivers for Windows Vista

Can I set my MF30 / MF60 to stay on all the time?

The MF30 or MF60 goes into standby mode when there are no Wi-Fi devices connected. In order to keep the MF30 / 60 running all the time you need to make sure your Wi-Fi connection is always on. If you are using a PC then disable stand by, hybernating or sleep modes so the PC is always awake. With the computer always on the Wi-Fi router will be always on.

Car Kit Troubleshooting

How do I secure the handset in the cradle?

Please refer to the cradle user guide for specific instruction on how to insert and secure your handset in to the cradle

User manuals can be found on the car kits page.

Note: Physical damage to the antenna port is not be covered under warranty.

How do I get my car kit to automatically pair when I return to my vehicle?

To automatically pair your handset (with the compatible Bluetooth car kit) please do the following:

1. Authorise the handset to connect to the car kit

Menu > Tools > Bluetooth > My Devices > Options > Authorise Device > Yes

2. Before inserting your handset into the cradle switch on the ignition to initialise the car kit.
3. Wait 5 seconds and then insert the handset into the cradle.

Note the car kit is a microprocessor based device and needs a few seconds to boot up.

IMPORTANT NOTE FOR BLUETOOTH INSTALLATION
Bluetooth car kits should not be wired to be 'Always On'. Connect the power supply to an accessories circuit that is switched off when you turn the ignition off. The car kit requires a make / break power cycle to initiate 'Search Mode' to connect to your handset.

Check that the lights on your car kit cradle go out when you switch off the car ignition circuit. If your cradle lights stay on all the time then the installation is not correct.

How do I store a default volume level on my Bluetooth Car Kit?

It is possible to increase the car kit volume level and then store this as the new default. Follow the steps below:

1. Ensure your handset is paired and working
2. While on a call set your desired volume level using the car kit volume controls. End your call.
3. Press and hold the cradle Call Key for four seconds (2 beeps together) to store your setting. (The handset will disconnect)
4. Press and hold the cradle Call Key for four seconds (2 beeps together) to reconnect your handset.

Your preferred volume level is now stored in the car kit

Note a Factory Reset (4 beeps together) will clear this setting.

How do I restore my Bluetooth Car Kit to default settings?

Hold down the cradle 'Call Key' until you hear four beeps in succession.

Note while holding down the call key the car kit follows a sequence of beeps. eg 1 beep, then a pause followed by 2 beeps and another pause etc. Four beeps in succession is 1, 12, 123, 1234

How do I remove previously paired Bluetooth devices?
If you have problems pairing it is useful to clear all previously paired devices from your handset:

Menu > Tools > Bluetooth > My Devices > Options > Delete All > Yes
What are the possible causes and solutions for noise in the car kit?

Most often car kit noise is a result of incorrect installation and can be eliminated by following our installation guidelines.

There are a number of symptoms that can be attributed to car kit noise

Symptom Possible Cause Solution
Engine Noise / Whining

Antenna is grounded

For correct installation the antenna needs to be isolated from the vehicle chassis (ground)

Car kit is not earthed adequately Make sure the earth cable has a bare metal connection to the chassis.
Audio cables are coiled or run too close to power looms.

Keep the audio leads away from vehicle power leads.

Do not coil the audio or power leads

Wind Noise Microphone is installed too close to the door, window or air vent. Best results are obtained when the mic is mounted away from all sources of air circulation
Echo Volume is too high, microphone is too close to the speaker Reduce the car kit volume or relocate the mic or speaker.
Clicking Noise Handset is not clamped into the cradle Always secure the handset to reduce vibration

For added protection against noise, your car kit installer can fit an in-line filter or noise suppressor

Where can I get additional information?

ZTE recommend professional installation for all car kits. Bluetooth Car Kits should not be wired to be 'Always On'

Please note: Faults caused by incorrect installation are not covered by warranty.

Handset Troubleshooting

My calls sometimes break up or are dropped

This can be related to a low network signal strength at either end of the connection.

The dropping of calls can happen for various reasons, including:

  • Moving at high speed

  • Moving between mobile phone cells / towers, it is possible that the next cell does not have capacity for your call (all channels are busy)

  • An Emergency Call in your area can force your call to be dropped as they take priority

  • Network maintenance or upgrades can cause drop outs – Contact your service provider to find out if planned work is occurring in your area

  • Poor coverage - how many signal bars do you have? In areas of poor reception of 1 or 2 bars the handset only has limited network coverage and it is possible that calls will get dropped.

There is a Headset icon on my handset and I cannot hear calls

This is usually caused by contamination in the headset socket. If there is excessive dust, fluff or metal filings in the headset port it can short the headset terminals in the jack socket. The handset considers that a headset is connected and so routes all the audio through the headset port.

Examine the headset port, blow sharply into the port to dislodge fluff, or use a small item like a toothpick to dislogde and clean any debris inside the port. Then insert and remove a headset jack a few times to clear the port. If this does not resolve then it could be corrosion in the port which indicates liquid damage and is not covered by warranty.

My handset shows 'No (U)SIM detected'

This indicates that the (U)SIM (Universal Subscriber Interface Module) is either faulty or not inserted correctly. Please open the back cover and remove the battery. The (U)SIM is the small plastic chip with gold contacts and must be inserted with the gold contacts facing down.

If possible please check the (U)SIM in another handset. If the (U)SIM fails to respond in another handset then the (U)SIM is faulty. your service provider can provide you with another (U)SIM card. If your (U)SIM card works fine in another handset then try it again in your own handset to confirm it was fitted correctly

My handset shows 'FTM' what does this mean?

FTM means Factory Test Mode.
It is used for factory purposes only. This is not usually a handset fault, it is iniated by holding certain keys down when you power up your device.

For all ZTE Android devices, FTM is initated by holding the Volume down key and pressing Power On at the same time. If you accidently or repeatedly see FTM on the screen it usually means you are holding the Volume keys while pressing Power On. Sometimes the Volume key could be stuck down, so make sure your keys are not sticking.

To get out of FTM mode remove the battery (or hold the power key for devices with non removable battery) and power up normally checking you are not accidently pressing the Volume keys. As long as the volume keys are working normally, your device should not go into FTM mode by itself.

If the volume keys are stuck down it could be contamination such as spilling sticky drinks on your handset. Clean carefuly without using water or solvents, a damp cloth is suitable in most cases. Press the key and clean until it moves freely and does not stick.

For non Android devices, remove the battery and try to power up normally. If the devices still shows FTM then it is faulty and should be returned for repair.

There is no incoming ring
Your handset could be set to silent mode. Please check your profile or restore your handset to default settings. This will not delete any of your contacts, pictures, music files or any of your downloaded content.
I am unable to make or receive calls

There can be a number of reasons for this. Please follow the steps below:

  1. Confirm that you have service by checking the handset signal strength indicator. If you have no service, please contact your service provider.

  2. Is your account active and enabled? If this is a brand new account please wait for a few hours for the account to be activated. Contact your service provider to check the status.

  3. Power cycle your handset.

  4. Check your SIM card is working by inserting into an alternate handset. Make a test call to confirm.

  5. Check that call divert is not active. Your incoming calls may be diverted.

I am not able to make video calls

There can be a number of reasons for this. Please follow the steps below:

  1. Confirm that you have service by checking the handset signal strength indicator. If you have no service, please contact your service provider. You need to have bars of coverage to make or receive video calls.

  2. Is your account active and enabled? If this is a brand new account please wait for a few hours for the account to be activated. Contact your service provider to check the status.

  3. Confirm that the video calling feature is active on your account. Contact your service provider for more information.

  4. Power cycle your handset

  5. Check your SIM card is working by inserting into an alternate handset. Make a test call to confirm.

  6. Contact your service provider for assistance.
What file types are supported?

The handset supports the following file types:

Pictures

Audio

Videos

JPG

MP3

3GP

BMP

MID

MP4

GIF (including animated)

WAV

 

 

MMF

 

 
AMR
 
  • The maximum picture size is 850Kb.
  • Windows media files (wmv) and iPod files (aac) are not supported. Convert them to MP3 first.
  • Audio files created on your handset by the 'Voice Recorder' are in AMR format. These types of files can be played using the free 'Real Player' (www.realplayer.com)

Related Topic:
Read the T Series : Join Me User Guide  (keypad devices)
Read the T Series : Join Me User Guide  (touchscreen devices)
Read the F Series : Join Me User Guide

Bluetooth

How do I connect to a Bluetooth device?

Pairing:

  • From the Menu, navigate to Tools
  • Select 'Bluetooth'
  • Select the 'Bluetooth Manager' or from the 'Bluetooth' menu,
  • Turn on 'Bluetooth'
  • Set 'Visible/Visibility' to Show or On

Note: After successfully pairing two bluetooth devices we recommend setting 'Visible/Visibility' to Hide or Off. This secures the connection making invisible to other bluetooth enabled devices.

Connecting:

  • From the 'Bluetooth' menu.
  • Select 'My Devices'
  • Press the top right soft key to 'Search'.
  • When the device you wish to pair with has been found press 'OK'.
  • When prompted enter a pass code to enable communication. The pass code is any 4 digit code you choose, for example enter '0000' and press 'OK'.

Note: The passcode can be pre-set by the Bluetooth device manufacturer. Consult the user manual of the device you are pairing with to determine the passcode. (Usually 0000 or 1234)

  • On the destination device follow the prompts and enter the same passcode you entered previously (ie. '0000').
Bluetooth Compatibility Matrix

This is a live document that lists tested compatibility with third party products.
ZTE cannot guarantee that a Bluetooth enabled handset will work with every type of Bluetooth device.

Bluetooth Compatibility Matrix

Reporting a Bluetooth Issue

To help you report any Bluetooth issues, we have created a set questions that you can copy, paste, answer and then email ZTE Support.
Most importantly we need as much detail as possible even if you don't understand the technical stuff, just put in your own words what is happening (or not happening) as per your experience.

Questions to be answered...

  1. What ZTE handset model do you have that is having a Bluetooth issue?
  2. What manufacturer and model of Bluetooth device are you trying to use with the ZTE handset? If it’s in a vehicle give us the model, make and year of the vehicle?
  3. How old is the Bluetooth device?
  4. Does the handset locate the Bluetooth device when you search for it?
  5. Is the Bluetooth device in the PAIRING state? (achieved by following the instructions that came with the Bluetooth device)
  6. When you select to PAIR with the Bluetooth device, does it say it was Successful or that it Failed?
  7. When you select to CONNECT with the Bluetooth device, does it say it was Successful or that it Failed?
  8. Once Connected successfully, does the handset ask you to ALLOW any requests (PBAP - Phonebook, etc) from the Bluetooth device?
    How do you respond to the request?
    Do you select the "don't ask again" tick box before selecting OK?
  9. Does the handset display a "Failed" message after 35seconds of pressing the CONNECT button?
  10. Does the handset successfully PAIR, CONNECT and Transfer Contacts (PBAP - Phonebook), but then drops the connection after 1 or more minutes?
  11. Does the handset not successfully RE-CONNECT automatically after returning to your car?
  12.  When you have an incoming can you hear the Ringtone on either the handset or the Bluetooth device? Yes/No
  13. You can hear the Ringtone, but when you answer the call you can't hear the other party? Yes/No
    Have you confirmed if they can hear you during this issue? Yes/No
    OR
    Is the reverse happening? Yes/No?
  14. Are the phonebook and call logs corrupted on the Bluetooth device?
  15. Does call control (Answer, Hangup, etc) work on the Bluetooth device? Yes/No
  16. Does A2DP (Stereo music) playback have any issues? (ie. Can playback be heard?) Yes/No
  17. Does A2DP music track playback control work? Yes/No
  18. Does Bluetooth tethering fail to connect between the ZTE handset and another Bluetooth enabled device?
    What is the device you are trying to tether with?
  19. Is there something else we have missed? Please provide as much detail as possible....

Answering these questions along with any other details you think might be required will assist us possibly resolving your issue.

Home : Products : Support : Downloads : Contact : Extras : About ZTE : Privacy : Sitemap
© 2015 ZTE Corporation