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Need assistance with our products and services?

 

Phone not working? - Try these simple steps...

  1. Turn the handset off, remove the battery for a few seconds, then re-insert & turn back on.
  2. Check if your memory is full, delete old SMS messages from both sent and received.
  3. Restore default settings. Get your product manual from the downloads page.
  4. Check if there is a software update. Click on your model on the downloads page.
  5. Check the Frequently Asked Questions for common issues.

Returns Process

Returns process For warranty and non warranty claims, products should be returned directly to the place of purchase
or any Telstra store. The store will process your claim following the National Repair Centre procedure.

Fonebiz are an Authorised Service Centre, check the Fonebiz website for locations and details

 

Car Kit Warranty Support

Accessory Warehouse For car kit support issues please call Accessory Warehouse on 1300 36 00 59

 

Support Forum

forum Search our knowledge base for information and advice on ZTE related products.

Please register to gain access to FAQs, discussion boards and to search the forum for specific issues.

 

Support Contacts

contacts Useful contact information for all your ZTE enquiries, problems and questions.

For support enquiries please complete our Support Form. Remember to include your device model number, IMEI number, name, email address and a contact phone number.

Feedback

feedback We are committed to improving our mobile phone quality and service.
Please take the time to complete our feedback form.

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