If you forget your PIN number and enter it incorrectly three times in a
row the handset becomes locked. You will need the PIN Unlocking Key from
your service provider to unlock your phone.
Contact your service provider to obtain your PUK code.
Make sure Bluetooth is switched off. Leaving Bluetooth on all the time will
drain the battery.
Reduce the backlighting duration to 10 seconds and this will save some
battery power.
Limit the use of the camera, video phone and MP3 player to maximise your
battery life.
1. To switch off Bluetooth. Find the Bluetooth menu (either in Multimedia
or Tools depending on model). Open the Bluetooth manager. Switch off Bluetooth.
2. To reduce backlighting. From the main menu go to Settings and press
OK to open. Go to Backlight Duration and press OK to open. Change the setting
to 10 secs and press OK to save.
From your handset browser you are able to acquire ringtones and other content. This feature is provided by your carrier. If you have difficulty with this method please contact your service provider.
Using JoinME you can copy an existing audio file from your computer to your handset. Supported
formats are MP3, WAV, MMF or MIDI files.
A Bluetooth device can be used to transfer an audio file to your handset.
Audio files received via MMS can be saved and set as a ringtone.
Notes on Copyright
Please note that some ringtones are protected by copyright or encrypted with
DRM (Digital Rights Management) which prevents them from being copied or
sent to other users.
Please note, the 'Ring' folder in your handset is protected and
files cannot be copied to or from this folder.
Using JoinME
Make sure JoinME is installed, and your handset is connected to your computer.
Go to the Media tab in JoinME.
Find the desired ringtone or music file on your computer. Right click on the file,
select Copy. Browse to your handset in the bottom portion of the Media
screen of JoinME.
Double click Audios, double click 'My Audios'. Right click on the My Audios
folder and choose Paste. The file will be transferred
from your computer to the 'My Audios' folder on your handset. For help installing and using Join Me refer to the Join Me User Guide.
Using Bluetooth
Establish a Bluetooth connection with the device containing the music
file.
Send the chosen file via Bluetooth to
your ZTE handset.
On your ZTE Handset accept the file by pressing Yes when prompted.
The audio file will be copied to the 'My Audios' folder on your handset.
Receiving audio files via MMS
Go to your Messages Inbox. Open or View the received MMS message containing
the audio file. Save the audio file to your handset by following the menu prompts View >> Use >> Save for F850 devices and View >> Options >> Use highlight object >> Save for all other devices.
The audio file will be copied to the 'My Audios' folder on your handset.
Set the ringtone as active by navigating to the chosen
audio file through the File Manager application, press Options, Set as ringtone
or go to the Settings menu, Profiles and Edit your current ring profile.
This is set by 'Send my number' in the Call tab of the Settings menu.
From the Idle Screen press OK for the Main Menu.
Navigate to Settings,
press OK.
Press the Right Arrow Key four times for the Call tab
Scroll to 'Send my number' and press OK to edit
[−] How do I change the default ringtone, set the volume, switch on vibrate,
etc?
Please follow the instructions below:
From the Idle Screen press OK for the Main Menu.
Navigate to Settings,
press OK.
Press the Right Arrow twice to get to Profiles.
You can select a profile from the list OR
Press the Right Select Key to Edit the
profile where you can customise Ring Tone, Ring Volume, Keytones etc
Press OK to confirm.
On some ZTE handsets it is possible to toggle between the 'Meeting' and 'General' profiles by holding the # key.
[−]
There is an envelope with a 'W' on my phone, what does this mean?
Wap Push Message Definition: a formatted SMS that displays a message to the user, giving the option of connecting directly to a particular URL via the mobile phone’s WAP browser.
This indicates you have received a 'Push Message'. This is a formatted SMS that displays a message directing the recipient to a weblink using the phone's browser.
[−] How do I save an attachment from a multimedia message (MMS)?
For F850, F851, F150 and F151 models:
From the Idle Screen press OK for the Main Menu.
Navigate to Messages,
press OK.
Scroll to Inbox, press OK
Highlight the message with the file you wish to save and press OK to View
Press the Right Select Key to Use the file
Press OK to Save
The file will now be saved to the File Manager.
For all other models:
To save an image received in an mms.
From the Idle Screen press OK for the Main Menu.
Navigate to Messages,
press OK.
Scroll to Inbox, press OK
Highlight the message with the file you wish to save and press OK to View
Press the Left Select Key for Options
Press OK to 'Use Highlight Object'
Press OK to Save
The file will now be saved to the File Manager.
Please note it is also possible to send a received multimedia message (MMS) directly to an email address
[−] What do the red and blue arrows at the top of the screen mean?
These indicate GPRS Attach. This means that the handset is connected to the network and is ready for data services such as WAP
and internet browsing. When the arrows are solid this indicates an active data session.
It is normal for the icon to remain solid for a short while after you have
disconnected from the internet or data services such as MMS.
[−] How to set up alternative Internet providers (MMS and APN)?
There are several methods available to enter your contacts.
1. Add Contacts Manually:
From the Idle Screen
Enter the phone number on the keypad.
Press the Left Select Key to Save.
Press OK to Create New Contact.
Enter the contact details using the abc keys.
Press OK to Save.
2. Copy Contacts from a previous SIM Card
Insert your old SIM card.
Switch the handset on.
Press the Down Arrow Key for
Contacts.
Press the Right ArrowKey to view the USIM tab.
Note: This shows the list of Contacts on the SIM card
Press Options.
Scroll to 'More' and press OK.
Scroll to 'Copy all to phone' and press OK.
Press 'Yes' to copy all contacts to the phone.
3. Add a contact from a received call number
After a received call, perform
the following:
Press the Green Call Key to bring up your recent Call List.
Scroll to the number you wish to save
Press the Right Select Key to 'Save' the
number.
Enter the contact details using the abc keys.
Press OK to 'Save'.
4. Add a contact from a received SMS or MMS
You can save a Contact from a received SMS or MMS
Press the Right ArrowKey to access
your SMS Menu and go to your Inbox.
Press OK to View the SMS.
Press the Right Select Key to Use the
details.
Choose 'New contact' to create a new contact from the received number.
Enter the contact details using the abc keys.
Press OK to 'Save'.
OR (depending on handset)
Press the Right ArrowKey to access
your SMS Menu and go to your Inbox.
Press OK to View the SMS.
Press the Left Select Key to select Options.
Select 'Use highlight object'
Select New contact and press OK.
Enter the contact details using the abc keys.
Press OK to 'Save'.
Tip: Searching Contacts
You can search your contacts by pressing the letter keys that correspond
to your contact name. From the contacts list press any letter key to bring
up the contacts associated with that letter.
[−]
How do I copy contacts from my SIM card to the handset?
Follow these steps from the idle screen:
Press the Down Arrow Key for
Contacts.
Press the Right ArrowKey to view the USIM tab.
Press Options.
Scroll to 'More' and press OK.
Scroll to 'Copy all to phone' and press OK.
Press 'Yes' to copy all contacts to the phone.
[−]
How do I copy my contacts from my handset to my SIM card?
Follow these steps from the idle screen:
Press the Down Arrow Key for
Contacts
From the All Records Tab press Options.
Scroll to 'More' and press OK.
Scroll to 'Copy all to phone' and press OK.
Press 'Yes' to copy all contacts to the phone.
Note: If the contact is already on the SIM card you will
get a duplicate contact.
When entering text for SMS, MMS or Email the default mode is Predictive Text. This is indicated by the 'En' or 'eZiEng' symbol underneath the battery icon.
Predictive Text allows you to enter words with fewer keystrokes.
Eg, to write 'Hello'
press 43556
Your current text mode is indicated by En, 123, ABC or abc displayed
directly beneath the battery symbol.
When creating a new message the text mode by default will always be set
to predictive text (En).
The '#' key is used to switch between the different text modes En (predictive
text), 123, ABC and abc.
In ABC or abc mode press the key with the required letter once for the
first letter, twice for the second letter etc.
Press and hold the any of the numeral keys to enter the corresponding
number.
To insert a space () press the 0 key. To delete letters press
the Clear (C) key.
If the next letter is on the same key, wait until the cursor appears
or press the Right key to move the cursor on.
Press the 1 key for common punctuation marks.
Press the * key for special characters.
Predictive text (En) is based on a built-in dictionary and generates
words from the combination of letters pressed.
In En mode press the letter keys once for each letter. For example to
write “set”, press 738.
In En mode when you finish writing the word and it is correct, press
OK to confirm or 0 (space) to move on.
If the word is not correct use the * key to toggle between different
available words and press OK to confirm.
If your word is not available then enter it manually using abc mode as
above.
It is possible to create compound words using the 'OK' key.
Eg, to type 'surfboard', type ‘surf’, press 'OK' then type ‘board’ then
and press OK.
Note: It is not possible to permanently disable the predictive
text mode.
[−]
How do I add my own words to the 'My Words' dictionary?
In some models it is not possible to add your own words. Change the text mode to conventional text and enter the words manually.
In other models the 'My Words' dictionary has been incorporated.
When entering text for SMS, MMS or Email press Options and press OK for 'My Words'.
(The first time you use My Words press OK to add a new word).
Press Add to add a new word then press OK to 'Save' it.
In My Words you can press the Options key to Edit or Delete words.
Standard SMS messages have a maximum length of 160 characters. If this is exceeded the message will be sent as multiple SMS Messages.
If the Special Characters underlined below are used then the standard message length is reduced to 70 Characters.
The underlined characters in the above chart are Unicode Characters. They
are not part of the standard SMS character set and require two SMS characters
to transmit them.
[−]
What is the maximum number of contacts per text message (SMS)?
The maximum number of contacts for a single SMS is 10.
FAQ 3 - Connectivity: Using JoinME and Bluetooth devices
Do not connect your phone to your PC until the software has been installed.
The software is only for Windows XP
(SP2) and Windows 2000 (SP4) and does not support
Macintosh OS.
Microsoft Vista is not supported on the F850 / F851 and F150 / F151.
All other handsets support Vista.
Insert the supplied CD into your computer.
The
installation shield will launch automatically. If it does not launch please browse the
CD and run Setup.exe.
Please follow the prompts to install the software.
Once the installation is complete connect your handset to
the computer using the supplied USB cable*.
The computer will automatically install the drivers.
Once the installation is complete launch JoinME by double clicking
the desktop icon.
* Note: The USB cable is unique. Only use the USB cable supplied.
Unfortunately it is not possible to use JoinME on Windows Vista for the following handsets:
F150
F151
F850
F851
For all other handset models JoinME is compatible with Windows Vista.
Note for customers with F150|F151|F850|F851:
There are 2 workaround procedures available that can be actioned to provide JoinME functionality. The first procedure may allow JoinME to be fully functionally. The second procedure will allow limited JoinME functionality.
[−]
How do I copy photos from my handset to my Computer?
To copy a photo from
the handset to your computer:
Launch JoinME and 'Connect' to your handset.
Select the Media tab on JoinME.
Double click 'My Phone' in the bottom left hand corner.
Double click Photos then double click My Pictures to open up the folders.
Select your chosen file from the right hand panel and click on the file to highlight it.
Drag the file to your chosen destination (eg. My Documents) or
right click and choose Copy.
When the destination folder is highlighted release the mouse button to
drop the file into the folder, or select the destination folder and then
right click and choose Paste.
The program will copy the file from the handset to the computer folder selected.
Note: To transfer other types of files select the appropriate folder on the media taband follow the same procedure above.
It is possible to use the use JoinME to create a local copy
on your computer. You can do this for Phonebook and Message data. You can either
drag and drop or copy and paste contacts and messages from the "phone" to
local (which is your computer).
Note: Select all, Copy, Cut and Paste functions are available from the "Edit'
pull down menu or use 'Right Click'
It is also possible to Backup and Recovery data in JoinME (found under
the 'File' pull down menu). The following 'backup' and 'recovery' options
are available:
PC Data
Phone Data
Phonebook (vCard)
The Media tab on JoinME the direct interface between data on your handset and data
on your computer. If you have download music files from your service provider on your handset
they cannot be copied. The files are protected with DRM (Digital Rights Management)
and this prevents any copy being made. The files can only be played using
the BigPond Music Player.
Please choose your handset and follow instructions:
F850 | F851 & F252 | F256
From the 'Main Menu' select 'Tools'.
Navigate across to the 'Connect' tab.
Press 'OK' to enter 'Bluetooth' menu.
Press 'OK' to open 'Bluetooth manager'.
Turn on 'Bluetooth' by pressing the left or right navigation buttons.
Press the left or right navigation buttons to set 'Visible Show/Hide'
to Show.
Note: Once you have successfully paired 2 bluetooth devices
ZTE recommends setting 'Visible Show/Hide' to Hide. This secures the connection
making it not visible to other bluetooth enabled devices.
Press 'OK' to return to the 'Bluetooth' menu.
Scroll to highlight 'My Devices' and press 'OK'.
Press the top right soft key to 'Search'.
When the device you wish to pair to has been found press 'OK'.
When prompted enter a passcode to enable communication - this is a
4 digit code you select, for example enter '0000)' and press 'OK'.
Note: The passcode can be pre-set by the bluetooth devices
manufacturer. Consult the user manual of the device you are pairing with
to determine the passcode.
On the destination device follow the prompts and enter the same pass
code you entered previously (ie. '0000').
F152 | F156
From the 'Main Menu' select 'Tools'.
Navigate across to the 'Connect' tab.
Press 'OK' to enter 'Bluetooth' menu.
Press 'OK' to open 'Bluetooth manager'.
Turn on 'Bluetooth' by pressing the left or right navigation buttons.
Press the left or right navigation buttons to set 'Visible Show/Hide'
to Show.
Note: Once you have successfully paired 2 bluetooth devices
ZTE recommends setting 'Visible Show/Hide' to Hide. This secures the connection
making it not visible to other bluetooth enabled devices.
Press 'OK' to return to the 'Bluetooth' menu.
Scroll to highlight 'My Devices' and press 'OK'.
Press the top right soft key to 'Search'.
When the device you wish to pair to has been found press 'OK'.
When prompted enter a passcode to enable communication, this is a 4
digit code you select, for example enter '0000)' and press 'OK'.
Note: The passcode is pre-set by the Bluetooth device
manufacturer. Consult the user manual of the device you are pairing with
to determine the passcode. (Usually 0000 or 1234)
On the destination device follow the prompts and enter the same passcode
you entered previously (ie. '0000').
[−]
How do I transfer pictures to a Bluetooth printer (eg Kodak)?
This is not supported. The Kodak (or similar) printers have an
unsecured protocol.
The ZTE handset requires a secure protocol to connect to a device and it needs
to receive a password before allowing an incoming or outgoing file transfer.
This is not compatible with the Kodak system. Please seek an alternative
way to transfer your files:
Use JoinME to transfer the files to your computer.
Use Bluetooth to transfer the files to a laptop or another mobile device.
Use a T-Flash memory card to copy your files from your handset to a computer.
Bluetooth can be used to transfer data among devices.
Bluetooth
can be thought of as a cable replacement technology. Typical uses include
file transfer between handsets and sending audio and voice to wireless headsets.
Pre-checks Check your SIM card is inserted correctly
Check your SIM card is valid and activated
Introduction
The MF626 and MF636 are configured for the installation to run automatically. If the software installation does not start automatically please refer to your user manual: MF626 User Guide MF636 User Guide
For further troubleshooting insert the device into an alternate USB port (as some computers support multiple USB port standards) or try the device in another computer. Read the Troubleshooting Guide here
Recommendations: a) You must be the Administrator User to install the device
b)Ensure that your computer exceeds the minimum requirements outlined on page 6 of the user guide. It is important to remember that these minimum requirements assume that there are no other applications running on your computer.
c) Ensure that all antivirus, anti-malware, anti-spyware and registry monitoring tools are disabled before attempting to install. Security applications may prevent automatic installation.
d) Be familiar with the USB configuration of your computer as there may be a mixture of high-speed and standard USB ports (ie. USB 1.0 and USB 2.0). USB 1.0 is supported but takes considerably longer to install. Please be patient...
Tip: A light of any colour on the device indicates that the device has not failed. See your user guide for a full explanation of the LED colour indications.
Pre-paid devices are configured for use only on the service provider's network. MF626 modems are configured in this way and will only work with USIM cards from their service provider.
Please contact your Service Provider if you wish to unlock your device.
Please note that the MF332 can support either 3.6Mbps or 7.2Mbps data speed. Please see the table below and download the MF332 Compatibility Guide
MF332 3.6M Data card
MF332 7.2M Data card
3.6M Turbo Card Manager-TCM
ü
Downgrade card or upgrade TCM
7.2M Turbo Card Manager-TCM
Upgrade card or downgrade TCM
ü
[−] MF332 - I am getting a pop-up message when trying to 'Connect'. What does this mean?
Different error messages can be displayed when trying to connect:
1) If you have recently upgraded your MF332 from 3.6Mbps to 7.2Mbps and receive the following error: “Exception EOLeException in module ….. EAcessViolation”
Please refer to the following procedure for instructions on how to resolve this error. Please take appropriate precautions as outlined in the document. Fixing: Exception EOLeException & AcessViolation
2) If you receive a different error message
Please set up your datacard to act as a stand alone modem using a Windows dial up connection. With a connection created please try to connect & note the Windows Error Code displayed.
For more information about the particular error code generated please find a complete listing of error codes & fixes at the link below. To advise the Microsoft website may provide additional information. ModemHelp.Net - Error Message Fixes
[−]
How do I configure my MF332 for overseas roaming?
Follow these instructions:
Open the Turbo Card Manager Software.
Click on the Tools Icon to enter the Settings Menu page.
On the Left side of the page click on the Network Settings button.
Change your Band Setting Mode from "Next G Network" to "International
Roaming" and Click Apply.
Click OK to confirm and re-try your Voice and Data services.
Please check with your service provider before you travel to identify roaming agreements
they have. They will also be able to advise which network carriers are available
in each of the countries you are traveling to.
[−]
My MF332 Turbo Card did not install correctly. What can I do?
There are a number of different solutions for installation
problems:
Check you are the Administrator user, you are running
Windows XP with service pack 2, or Windows 2000 with Service Pack 4. All other systems
are not supported. To find this out go to My Computer and View System Information.
1) CFGMGR32.DLL Error
If you see a error during installation of the PC software where CFGMGR32.DLL
is mentioned then you will need to do the following:
Boot into Safe Mode (Press F8 after the first Beep when starting the
Laptop).
Open Windows Explorer and browse to the following directory - C:\windows\system32\.
Find and Rename the file called "CFGMGR32.DLL" to "OLD_CFGMGR32.DLL" -
remember the name for later.
While still in Safe Mode - Install the PC software for the data card.
It will complain about this but just proceed until it is fully installed.
Reboot into normal boot mode and ignore any error messages at this
stage.
Rename the "OLD_CFGMGR32.DLL" to "CFGMGR32.DLL".
Insert the MF332 and once the Green LED (light) is on. Launch
the PC client.
2) No Devices Listed In Devices Manager
If there are no devices listed in the Device Manager there may be a virus affecting your Laptop. Follow the instructions at the
following link http://www.5starsupport.com/xp-faq/1-85.htm
Note: For basic instructions on Windows operations
and using computers, please refer to the user’s manual or consult someone
familiar with computers or an IT professional.
FAQ 5 - Car Kit
Troubleshooting
ZTE recommend professional installation for all car kits.
Please note: Faults caused by incorrect installation are not covered by warranty.
To insert the handset securely into the cradle, please do the following:
1. Open the USB and antenna port covers on the handset and insert the USB port lead.
2. Line up the antenna port on the handset with the antenna connector in the cradle.
3. Insert the handset straight down into the cradle, do not use excessive force.
4. Press the locking tabs on the side of the cradle to secure the handset.
5. Remove the handset by pressing the release tab and gently lifting the handset straight up.
Note: Do not pull the handset from the top as this will put excessive strain on the antenna connector.
Physical damage to the antenna port will not be covered under warranty.
[−] What are the possible causes and solutions for noise in the car kit?
Most often car kit noise is a result of incorrect installation and can be eliminated by following our installation guidelines.
There are a number of symptoms that can be attributed to car kit noise
Symptom
Possible Cause
Solution
Engine Noise / Whining
Antenna is grounded
For correct installation the antenna needs to be isolated from the vehicle chassis (ground)
Car kit is not earthed adequately
Make sure the earth cable has a bare metal connection to the chassis.
Audio cables are coiled or run too close to power looms.
Keep the audio leads away from vehicle power leads.
Do not coil the audio or power leads
Wind Noise
Microphone is installed too close to the door, window or air vent.
Best results are obtained when the mic is mounted away from all sources of air circulation
Echo
Volume is too high, microphone is too close to the speaker
Reduce the car kit volume or relocate the mic or speaker.
Clicking Noise
Handset is not clamped into the cradle
Always secure the handset to reduce vibration
For added protection against noise, your car kit installer can fit an in-line filter or noise suppressor.
This can be related to a low network signal strength at either end of the connection.
The dropping of
calls can happen for various reasons, including:
Moving at high speed
Moving between mobile phone cells / towers, it is possible that the next cell does not have capacity
for your call (all channels are busy)
An Emergency Call in your area can force your call to be dropped as
they take priority
Network maintenance or upgrades can cause drop outs – Contact your service provider to find out if planned
work is occurring in your area
Poor coverage - how many signal bars do you have? In areas of poor reception of 1 or 2 bars the handset only has limited network
coverage and it is possible that calls will get dropped.
This indicates that the (U)SIM (Universal Subscriber Interface Module) is either faulty or not inserted correctly. Please open the back cover and remove the battery. The (U)SIM is the small plastic chip with gold contacts and must be inserted with the gold contacts facing down.
If
possible please check the (U)SIM in another handset. If the (U)SIM fails
to respond in another handset then the (U)SIM is faulty. your service provider can provide
you with another (U)SIM card. If your (U)SIM card works fine in another handset
then try it again in your own handset to confirm it was fitted correctly
Your handset could be set to silent mode. Please check your profile or restore
your handset to default settings. This will not delete any
of your contacts, pictures, music files or any of your downloaded content.
There can be a number of reasons for this. Please follow the steps below:
Confirm that you have service by checking the handset signal strength indicator. If you have no service,
please contact your service provider.
Is your account active and enabled? If this is a brand new account please
wait for a few hours for the account to be activated. Contact your service provider to check the status.
There can be a number of reasons for this. Please follow the steps below:
Confirm that you have service by checking the handset signal strength indicator. If you have no service,
please contact your service provider. You need to have bars of coverage to make or receive video calls.
Is your account active and enabled? If this is a brand new account please
wait for a few hours for the account to be activated. Contact your service provider
to check the status.
Confirm that the video calling feature is active on your account. Contact your service provider for more information.
with a 'W' on my phone, what does this mean? 
