ZTE Australia > Support

Click the category from the list below or scan down the page for the complete list.

[−] How do I disable the SIM card PIN Number?

The PIN code is requested each time you switch on the handset. To disable, follow the steps below:

From the Menu, navigate to Settings
Navigate to the right to the Security tab
Select Enable PIN codes / Activate Security Codes
Select PIN code, select OFF / Select (U)SIM PIN code
Enter the PIN number to authorise

Please refer to your user manual for step-by-step instructions. User manuals can be found on the downloads page.

[−] How do I use 'Speed Dial'?

Once you have entered Contacts you can assign Speed Dial keys to your chosen contacts:

Press the Down Arrow Key to access your Contacts.
Scroll to the contact you wish to assign as a Speed Dial entry.
Press the Left Select Key for Options.
Scroll down to Speed Dial.
Assign your chosen contact to the next available entry (1,2 and 3 cannot be changed).
Press OK to assign the speed dial (or to Cancel an existing speed dial).
Press the Exit key when finished or the back key to choose another contact.

To make a call using Speed Dial

From the Idle Screen press and hold the required Speed Dial Key to make a call to that contact.
Eg. A long press on the 1 key will automatically dial your voicemail number.

[−] How do I call the last number dialed?

Press the Green Call button to bring up your recent call list. Press the Green Call button again to dial the last number.

[−] How do I enable hands-free mode? How do I enable 'loudspeaker' mode?

When making a call OR a call is incoming OR a call is connected:

Select OK or Speaker to engage loudspeaker (hands-free) mode

[−] How do I reset the handset? How do I 'Restore Default Settings'?

To reset your handset / restore default settings:

From the Menu, navigate to Settings
Navigate to the right to the Handset tab
Scroll down to find Restore Default Settings
Enter the handset unlock code of 0000 and follow the prompts

Please refer to your user manual for step-by-step instructions. User manuals can be found on the downloads page.

[−] How do I maximise battery life?

Switching off Bluetooth, reducing backlighting and limiting the use of the camera, video phone, MP3 player, etc will maximise battery life.

Please refer to your user manual for step-by-step instruction. User manuals can be found on the downloads page.

[−] How do I put a new ringtone on my handset?

There are several ways to do this:

From your handset browser you are able to acquire ringtones and other content. This feature is provided by your carrier. If you have difficulty with this method please contact your service provider.
Using Join Me you can copy an existing audio file from your computer to your handset. Supported formats are MP3, WAV, MMF or MIDI files.
A Bluetooth device can be used to transfer an audio file to your handset.
Audio files received via MMS can be saved and set as a ringtone.

Notes on Copyright
Please note that some ringtones are protected by copyright or encrypted with DRM (Digital Rights Management) which prevents them from being copied or sent to other users.
Please note, the 'Ring' folder in your handset is protected and files cannot be copied to or from this folder.

Using Join Me
Make sure Join Me is installed, and your handset is connected to your computer. Go to the Media tab in Join Me.
Find the desired ringtone or music file on your computer. Right click on the file, select Copy. Browse to your handset in the bottom portion of the Media screen of Join Me.
Double click Audios, double click 'My Audios'. Right click on the My Audios folder and choose Paste. The file will be transferred from your computer to the 'My Audios' folder on your handset. For help installing and using Join Me refer to the Join Me User Guide.

Using Bluetooth
Establish a Bluetooth connection with the device containing the music file.
Send the chosen file via Bluetooth to your ZTE handset.
On your ZTE Handset accept the file by pressing Yes when prompted.
The audio file will be copied to the 'My Audios' folder on your handset.

For more information on transferring files via Bluetooth refer to How do I Connect to a Bluetooth Device?

Receiving audio files via MMS
Go to your Messages Inbox. Open or View the received MMS message containing the audio file. Save the audio file to your handset by following the menu prompts View >> Use >> Save for F850 devices and View >> Options >> Use highlight object >> Save for all other devices.

The audio file will be copied to the 'My Audios' folder on your handset.

Set the ringtone as active by navigating to the chosen audio file through the File Manager application, press Options, Set as ringtone or go to the Settings menu, Profiles and Edit your current ring profile.

See your user guide for more details.

[−] How do I change Profiles?

Please follow the instructions below:

From the Menu, navigate to Settings
Navigate to the right twice to the Profiles tab
Select a profile from the list
Edit the profile to customise Ring Tone, Ring Volume, Keytones, Message Tones, etc

Please refer to your user manual for step-by-step instruction. User manuals can be found on the downloads page.

Hint: On some ZTE handsets it is possible to toggle between the 'Meeting' and 'General' profiles by holding the '#' key.

[−] Where can I get accessories or spare parts?

Genuine ZTE accessories can be purchased from 'ZTE Mobile Fulfillment Services'

By clicking on the link above you will be directed to our 3rd party accessories provider.

Various parts and accessories are also available through your service provider, shop or dealer.

[−] How do I change the clock from 12 to 24 hour mode?

The time format is set from the Handset tab of the Settings menu. In some models it appears in Time and Date, in other models it is set from Network Time.

Please refer to your user manual for step-by-step instruction. User manuals can be found on the downloads page.

[−] How do I change the font size?

It is not possible to change the font size.

[−] How do I block sending my own number?

Blocking the Caller ID display is set from Call tab of the Settings menu;

From the Menu, navigate to Settings
Navigate to the right to get to Call tab
Scroll to 'Send my number' and edit

Please refer to your user manual for step-by-step instruction. User manuals can be found on the downloads page.

[−] How do I change the default ringtone, set the volume, switch on vibrate, etc?

Please follow the instructions below:

From the Menu, navigate to Settings
Navigate to the right to get to Handset tab
Select a profile from the list
Edit the profile to customise Ring Tone, Ring Volume, Keytones, Message Tones, etc

Hint: On some ZTE handsets it is possible to toggle between the 'Meeting' and 'General' profiles by holding the # key.
Please refer to your user manual for step-by-step instruction. User manuals can be found on the downloads page.

[−] There is an envelope icon with a 'W' on my phone. What does this mean?

The envelope icon indicates you have received a 'Push Message'. This is a formatted SMS that displays a message directing the recipient to a weblink using the mobile phone's browser.

Please refer to your user manual for step-by-step instruction on how to reject push messages. User manuals can be found on the downloads page.

[−] How do I save an attachment from a multimedia message (MMS)?

Eg. To save an image received in an mms.

From the Menu, navigate to Messages
Goto the Inbox
View the message with the attachment to save
Goto Options & select Use Highlight Object
Save the attachment (the file will be saved to the File Manager)

Note: It is also possible to send a received multimedia message (MMS) directly to an email address.

[−] What is GPRS Attach? What do the two arrows at the top of the LCD screen indicate?

'GPRS Attach' indicates the phone is network registered and that it is ready to receive network data.

The two arrows indicate the GPRS Attach status.

If the arrows are not solid:
This means that the handset is connected to the network and is ready for data services such as WAP and internet browsing. No data is transferred when the arrows are broken.

If the arrows are solid:
This indicates a data session is active.

[−] How do I set up my phone to receive MMS & browse the Internet for an alternate Service Provider?

Please download and follow the setup procedure:

T Series handsets - keypad models / touchscreen models
F Series handsets - all models

Note: ZTE handsets are designed to work on the Telstra network and have not been tested on other networks.

[−] How do I enter a Pause (or a Wait) when dialing?

Press the * Key three times to insert a Pause as indicated by the letter "P" on the display.

This adds a pause into the dialing sequence (sometimes required for external modem connections).

Press the * Key four times to insert a Wait as indicated by the letter "W" on the display.

This adds a wait into the dialing sequence that requires action by caller to proceed.

[−] Which handsets support GPS? What is A-GPS?

To determine if your handset supports GPS, visit the products page for your device and check if this feature is listed.

To enable | disable GPS

From the Menu, navigate to Tools
Scroll down to find GPS
Select GPS Status, then set GPS On or GPS Off

To obtain a GPS location

From the Menu, navigate to Tools
Scroll down to find GPS, then select GPS Location

Note: Regular use of GPS positioning will increase battery consumption.

A-GPS Information

Stand alone GPS is a limited service pre-installed in your handset. In good conditions will only provide a decimal location position. Full functionality requires additional applications to be installed (or supplied) by your carrier or third parties.
Please contact your carrier for more information.
The GPS receiver requires signals from at least three satellites and can take several minutes to acquire.
Reception is reduced in city areas, with the best reception obtained when you have a clear view of the whole sky.
If you are indoors, in a vehicle or are in overcast weather conditions the signal strength will be reduced.
The antenna is on the right hand side of the phone; do not block the antenna with your hand.
It is not recommended to utilise the stand alone GPS for mission critical applications.
Results are dependent on the above conditions.

Understanding A-GPS

Assisted-GPS (A-GPS) is a positioning system for mobile phone applications.
The complex calculations performed by a GPS receiver are carried out on an external server.
Information is sent to the handset over the network and does depend on network coverage.
The handset contains a special A-GPS antenna and receiver. This enables the handset to calculate its position in terms of longitude, latitude, altitude and velocity.
Once position is calculated the handset will display longitude, latitude, altitude and velocity.

FAQ 2 - Contacts and Messaging

[−] How do I enter contacts into my phone?

There are many methods available to enter a contact. The easiest method is described below.
From the Idle Screen

Enter the phone number on the keypad
Select Save
Select operation to perform, ie. New Contact, Save Number or Update
Enter the contact details, then Save

Note: On some devices you may need to select Options before choosing an operation.

Please refer to your user manual for additional instruction. User manuals can be found on the downloads page.

[−] How do I copy contacts from my SIM card to the handset?

From the Contacts menu:

Press the Right Arrow Key to view the USIM tab.
Select Options
Scroll to 'Copy' and select ‘Copy all’
Press 'Yes' to copy all contacts to the phone

[−] How do I copy my contacts from my handset to my SIM card?

From the Contacts menu,

Press the Left Arrow Key to view the Unclassified tab
Select Options
Scroll to 'Copy' and select ‘Copy all’
Press 'Yes' to copy all contacts to the SIM

[−] How do I add a photo to a contact?

This feature is not supported on F-series handsets. It is only possible to add an avatar, pictures are not supported.

From the Contacts menu,

View the Contact you wish to attach an image
Edit the selected contact
Select the option to add photo
Browse your files to find the image you want to attach to the selected contact
Set the selected image to the contact you are editing
Save the contact
Press the End Call Key to return to the main menu

Note: On some devices you may need to select Options before choosing the operation to 'Add ring and photo'.

[−] How do I enter a new word in to the 'My Words' dictionary?

When entering text for SMS, MMS or Email,

Select Options and select 'My Words'
Select Add/New to create a new entry/record
Enter the new word then Save

Note: In My Words you can Edit or Delete words by selecting Options.

[−] Why are some messages sent as multiple SMS?

Standard SMS messages have a maximum length of 160 characters.
If this is exceeded the message will be sent as multiple SMS Messages.

The table below explains how many standard SMS characters are required to transmit

Symbol	Explanation
~	Each time one of these symbols is used 2 standard SMS characters are transmitted
€
\
[
]
{
}
\|
…	This symbol is not part of the standard SMS character set. Each time one of these symbols is used the entire SMS is converted in to Unicode characters. The maximum number of Unicode characters per SMS is 70.

Note: All other symbols use 1 standard SMS character.

[−] What is the maximum number of contacts per text message (SMS)?

The maximum number of contacts for a single SMS is 10.

FAQ 3 - Connectivity: Using Join Me and Bluetooth devices

[−] What does Join Me do?

Join Me is a computer program supplied with your handset. Join Me can be used to:

Copy files from your PC to your handset and from your handset to your PC
Manage your ‘Contacts’ - Locally, on your Phone or (U)SIM
Create new ‘Contacts’
Synchronise - Import ‘Contacts’
Create & Send text messages (SMS)
Manage your ‘Messages’ - Locally, on your Phone & on your SIM
Manage your ‘Calender’ - Locally, on your Phone & on your SIM
Create new ‘Calender’ entries
Synchronise – Import/Export ‘Calendar’
Connect to the Internet
Backup/Recover phone & PC data

A limited version of Join Me is available for mac. For more information refer to the mac Join Me Reference Guide.

Related Topic:
Read the F Series - Join Me User Guide
Read the T Series - Join Me User Guide

[−] How do I install Join Me?

Follow the process below:
Remember: Do not connect your phone to your PC until the software has been installed.

Insert the supplied CD into your computer
The installation wizard will launch automatically
Follow the prompts to install the software
Wait for the installation to finish
Connect your handset to the computer using the supplied USB cable
The computer will automatically install the drivers
Once the installation is complete launch Join Me by double clicking the desktop icon

Note: The USB cable is unique. Only use the USB cable supplied.

[−] How do I troubleshoot Join Me?

Please confirm:

You are the administrator user
You are running a supported operating system

For more assistance read the Join Me Troubleshooting Guide

To manually install the device drivers (if required). See, Using Device Manager to manually update the drivers.

Visit the downloads page of the website to see if your operating system is compatible with Join Me.

If you need additional help please consult an IT Technician.

[−] Is Join Me compatible with Windows 7?

Windows 7 is compatible with Join Me version B22 or above.

Visit the downloads page of the website to see if your handset model supports Join Me B22.

To manually install the Windows 7 drivers (if required). See, Using Device Manager to manually update the drivers

[−] How do I import contacts into Join Me?

To import Contacts into Join Me using a CSV template, please follow:

the T Series - Import Procedure

or

the F Series - Import Procedure

Related Topic:
Read the Join Me User Guide: T Series
Read the Join Me User Guide: F Series

[−] How do I copy Ringtones / Music files from my Computer to my Handset ?

Visit the extras page of the website for instruction on how to download and copy a ringtone to your handset.

Please download the procedure here, or view this short video.

Related Topic:
Read the Join Me User Guide: T Series
Read the Join Me User Guide: F Series

[−] How do I copy photos from my handset to my Computer?

To copy a photo from the handset to your computer:

Launch Join Me and 'Connect' to your handset.
Select the Media tab on Join Me.
Double click 'My Phone' in the bottom left hand corner.
Double click Photos then double click My Pictures to open up the folders.
Select your chosen file from the right hand panel and click on the file to highlight it.
Drag the file to your chosen destination (eg. My Documents) or right click and choose Copy.
When the destination folder is highlighted release the mouse button to drop the file into the folder, or select the destination folder and then right click and choose Paste.
The program will copy the file from the handset to the computer folder selected.

Note: To transfer other types of files select the appropriate folder on the media tab and follow the same procedure above.

Related Topic:
Read the Join Me User Guide: T Series
Read the Join Me User Guide: F Series

[−] What file types are supported?

The handset supports the following file types:

Pictures	Audio	Videos
JPG	MP3	3GP
BMP	MID	MP4
GIF (including animated)	WAV
	MMF
	AMR

The maximum picture size is 850Kb.
Windows media files (wmv) and iPod files (aac) are not supported. Convert them to MP3 first.
Audio files created on your handset by the 'Voice Recorder' are in AMR format. These types of files can be played using the free 'Real Player' (www.realplayer.com)

Related Topic:
Read the Join Me user guide

[−] How do I backup data from my handset?

It is possible to use the use Join Me to create a local copy on your computer. You can do this for Phonebook and Message data. You can either drag and drop or copy and paste contacts and messages from the "phone" to local (which is your computer).

Note: Select all, Copy, Cut and Paste functions are available from the "Edit" pull down menu or use 'Right Click'

It is also possible to Backup and Recovery data in Join Me (found under the 'File' pull down menu). The following 'backup' and 'recovery' options are available:

PC Data
Phone Data
Phonebook (vCard)

The Media tab on Join Me the direct interface between data on your handset and data on your computer. If you have download music files from your service provider on your handset they cannot be copied. The files are protected with DRM (Digital Rights Management) and this prevents any copy being made. The files can only be played using the BigPond Music Player.

[−] How do I connect to a Bluetooth device?

T-Series Handsets

From the 'Main Menu' select 'Tools'.
Navigate across to the 'Connect' tab.
Scroll to highlight 'Bluetooth' and press 'OK'.
Press 'OK' to enter 'Bluetooth' menu.
Turn on 'Bluetooth' by pressing the left or right navigation buttons.
Press the left or right navigation buttons to set 'Visible On/Off' to Show.

Note: Once you have successfully paired two bluetooth devices ZTE recommends setting 'Visible On/Off' to Hide. This secures the connection making it not visible to other bluetooth enabled devices.

Press 'OK' to return to the 'Bluetooth' menu.
Scroll to highlight 'My Devices' and press 'OK'.
Press the top right soft key to 'Search'.
When the device you wish to pair with has been found press 'OK'.
When prompted enter a pass code to enable communication. The pass code is any 4 digit code you choose, for example enter '0000' and press 'OK'.

Note: The passcode can be pre-set by the Bluetooth device manufacturer. Consult the user manual of the device you are pairing with to determine the passcode. (Usually 0000 or 1234)

On the destination device follow the prompts and enter the same passcode you entered previously (ie. '0000').

Related Topic:
How is Bluetooth used?

[−] How do I transfer pictures to a Bluetooth printer (eg Kodak)?

This is not supported. The Kodak (or similar) printers have an unsecured protocol.

The ZTE handset requires a secure protocol to connect to a device and it needs to receive a password before allowing an incoming or outgoing file transfer. This is not compatible with the Kodak system. Please seek an alternative way to transfer your files:

Use Join Me to transfer the files to your computer.
Use Bluetooth to transfer the files to a laptop or another mobile device.
Use a T-Flash memory card to copy your files from your handset to a computer.

[−] How is Bluetooth used?

Bluetooth can be used to transfer data among devices.

Bluetooth can be thought of as a cable replacement technology. Typical uses include file transfer between handsets and sending audio and voice to wireless headsets.

FAQ 4 - Data Devices

[−] Automatic installation does not start on my USB Data modem

This is usually always a PC / Security issue

Check the following:

You are the administrator user
Your anti virus software may block automatic installation - Switch off your anti virus software before you insert your modem
Vista Defender is blocking the autorun facility
CD-ROM autoplay is disabled - My Computer > CD Device > (right click) Properties > Autoplay

If autorun fails then double click the Setup.exe file

[−] USB Modem Troubleshooting

Introduction
USB Data Devices are configured to automatically install. If the installation does not start automatically please refer to your User Manual, read the Troubleshooting Guide and follow the suggestions below:

You must be the Administrator User to install the device
Try the modem in another USB port
Try the modem in another computer
Ensure that your computer exceeds the minimum requirements outlined on page 6 of the user guides
Ensure that all anti-virus, anti-malware, anti-spyware and registry monitoring tools are disabled before attempting to install. Security applications may prevent automatic installation.
Be familiar with the USB configuration of your computer as there may be a mixture of high-speed and standard USB ports (ie. USB 1.0 and USB 2.0). USB 1.0 is supported but takes considerably longer to install. Please be patient...
If Autorun.exe is not available then make sure CD/DVD Autoplay is enabled (My Computer > CD/DVD Properties)
Download the Connection Manager for your device and manually install the software
If you are unable to use the modem after a Windows Automatic Update. Uninstall the client then re-install.
Consult a PC Technician if required.

Tip: A light of any colour on the device indicates that the device has not failed. See your user guide for a full explanation of the LED colour indications.

Performance Testing:
If you are experiencing slowness with your Internet connection or are simply interested in testing your speed click below

If your device can connect to the network and download data then it is functioning correctly. If you believe you are having issues with your connection speed please contact your service provider. Achievable download speeds are influenced by many factors including distance from the cell, signal strength and modem location. Using the supplied USB extension cable or an external antenna may further improve network reception.

Additional checks:
Check your SIM card is inserted correctly
Check your SIM card is valid and activated

[−] How do I remove previously installed device drivers?

In most cases use the uninstall procedure at Start > Programs or via the Control Panel > Add and Remove Programs.

However in some circumstances (Windows updates, multiple installs, files corrupted, uninstall failed) it can be useful to run the ZTE Uninstall tool to remove all old drivers from your system

To remove any old drivers that may be causing installation problems.

Download, extract then run the ZTEDriverUninstall tool.

[−] What does 'Please disconnect USSD first' mean? (MF626 only)

- My Account

If you have accessed My Account then you have a service connection open with the account management platform.
You cannot close the Connection Manager until you close down the session.

Please go to My Account and select Cancel to disconnect the USSD connection.

You can now close the Connection Manager as normal.

[−] How do I use my data modem without launching the Connection Manager?

Please download the USB Modem Config procedure.
This is suitable for all ZTE data devices.
PLEASE NOTE: Technical Support is not provided for this procedure

[−] Are ZTE data devices compatible with MAC OS?

USB Data Devices support MAC OS 10.5 and above.

Currently only 32 bit systems are supported. Any device or software update released after 2nd October 2009 supports 32 & 64 bit systems.

PCMCIA Devices do not support MAC OS

[−] Where can I find information relating to Linux installation?

Linux support is not provided by ZTE however some users have developed installation procedures.
Please visit the ZTE Forum for further information.

Please Note: To view information in the discussion forum you will need to sign up and become a registered user.

[−] Can I buy an external Antenna for my data device?

External antennas for data devices are available to purchase through your local Telstra shop or dealer.

The following items are available for MF633 devices (BigPond and Telstra):

Antennas & Patch Leads	Product Code	Compatible with
5DBi Heavy Duty Magnetic Mobile Antenna	123022	MF633 only
6.5DBI Omni Directional House Mounted Antenna	123321
9DBI Omni Directional House Mounted Antenna	123322
14DBI Directional House Mounted Antenna	123027
Antenna Mounting Kit	123028
Magnetic Mount Antenna 3DB (TS9 Connector)	123584
Sierra 885 Patch Lead	123437

While they may not hold any in stock, the dealer is able to order these items from the CLOC.

The listed product items are compatible with the MF633 only. For the MF633 the antenna connector type is TS9.

[−] Why is my data device "Network Locked"?

Data devices are configured for use only on your Service Provider's network. USB modems are configured in this way and will only work with USIM cards from their Service Provider.

Please contact your Service Provider if you wish to unlock your device.

[−] My device is recognised by my PC. How can I manually install the device drivers?

In most cases ZTE client software installs successfully. However in some circumstances the software does not install correctly.
Please refer to the following procedure to further troubleshoot your install and manually update the device drivers.

Using Device Manager to manually update the drivers

FAQ 5 - Car Kit Troubleshooting

ZTE recommend professional installation for all car kits. Bluetooth Car Kits should not be wired to be 'Always On'

Please note: Faults caused by incorrect installation are not covered by warranty.

[−] How do I stop the 'Please Select Cradle Mode' prompt every time I use the car kit cradle?

The Cradle Mode menu option manages the device behaviour when inserted into a cradle.

Go to Settings > Handset > Cradle Mode to set your preferred action:

1. Destop only - use this option to stop the prompt. ie. if only using an after-market desktop charger
2. Carkit only - use this option to stop the prompt. ie. if only using the genuine ZTE car-kit
3. Ask each time - this option sets the handset to prompt each time

[−] How do I secure the handset in the cradle?

To insert the handset securely into the cradle, please do the following:

1. Open the USB and antenna port covers on the handset and insert the USB port lead.
2. Line up the antenna port on the handset with the antenna connector in the cradle.
3. Insert the handset straight down into the cradle, do not use excessive force.
4. Press the locking tabs on the side of the cradle to secure the handset.
5. Remove the handset by pressing the release tab and gently lifting the handset straight up.

Note: Do not pull the handset from the top as this will put excessive strain on the antenna connector.

Physical damage to the antenna port will not be covered under warranty

[−] How do I get my car kit to automatically pair when I return to my vehicle?

To automatically pair your handset (with the compatible Bluetooth car kit) please do the following:

1. Authorise the handset to connect to the car kit

Menu > Tools > Bluetooth > My Devices > Options > Authorise Device > Yes

2. Before inserting your handset into the cradle switch on the ignition to initialise the car kit.
3. Wait 5 seconds and then insert the handset into the cradle.

Note the car kit is a microprocessor based device and needs a few seconds to boot up.

IMPORTANT NOTE FOR BLUETOOTH INSTALLATION
Bluetooth car kits should not be wired to be 'Always On'. Connect the power supply to an accessories circuit that is switched off when you turn the ignition off. The car kit requires a make / break power cycle to initiate 'Search Mode' to connect to your handset.

Check that the lights on your car kit cradle go out when you switch off the car ignition circuit. If your cradle lights stay on all the time then the installation is not correct.

[−] How do I store a default volume level on my Bluetooth Car Kit?

It is possible to increase the car kit volume level and then store this as the new default. Follow the steps below:

1. Ensure your handset is paired and working
2. While on a call set your desired volume level using the car kit volume controls. End your call.
3. Press and hold the cradle Call Key for four seconds (2 beeps together) to store your setting. (The handset will disconnect)
4. Press and hold the cradle Call Key for four seconds (2 beeps together) to reconnect your handset.

Your preferred volume level is now stored in the car kit

Note a Factory Reset (4 beeps together) will clear this setting

[−] How do I reset my Bluetooth Car Kit?

Hold down the cradle 'Call Key' until you hear four beeps in succession.

Note while holding down the call key the car kit follows a sequence of beeps. eg 1 beep, then a pause followed by 2 beeps and another pause etc. Four beeps in succession is 1, 12, 123, 1234

[−] How do I remove previously paired Bluetooth devices?

If you have problems pairing it is useful to clear all previously paired devices from your handset:

Menu > Tools > Bluetooth > My Devices > Options > Delete All > Yes

[−] Where can I get additional information?

Please see the latest user information bulletin

[-] My calls sometimes break up or are dropped

This can be related to a low network signal strength at either end of the connection.

The dropping of calls can happen for various reasons, including:

Moving at high speed
Moving between mobile phone cells / towers, it is possible that the next cell does not have capacity for your call (all channels are busy)
An Emergency Call in your area can force your call to be dropped as they take priority
Network maintenance or upgrades can cause drop outs – Contact your service provider to find out if planned work is occurring in your area
Poor coverage - how many signal bars do you have? In areas of poor reception of 1 or 2 bars the handset only has limited network coverage and it is possible that calls will get dropped.

[−] My handset shows 'No (U)SIM detected'

This indicates that the (U)SIM (Universal Subscriber Interface Module) is either faulty or not inserted correctly. Please open the back cover and remove the battery. The (U)SIM is the small plastic chip with gold contacts and must be inserted with the gold contacts facing down.

If possible please check the (U)SIM in another handset. If the (U)SIM fails to respond in another handset then the (U)SIM is faulty. your service provider can provide you with another (U)SIM card. If your (U)SIM card works fine in another handset then try it again in your own handset to confirm it was fitted correctly

[−] There is no incoming ring

Your handset could be set to silent mode. Please check your profile or restore your handset to default settings. This will not delete any of your contacts, pictures, music files or any of your downloaded content.

[−] I am unable to make or receive calls

There can be a number of reasons for this. Please follow the steps below:

Confirm that you have service by checking the handset signal strength indicator. If you have no service, please contact your service provider.
Is your account active and enabled? If this is a brand new account please wait for a few hours for the account to be activated. Contact your service provider to check the status.
Power cycle your handset.
Check your SIM card is working by inserting into an alternate handset. Make a test call to confirm.
Check that call divert is not active. Your incoming calls may be diverted.

[−] I am not able to make video calls

There can be a number of reasons for this. Please follow the steps below:

Confirm that you have service by checking the handset signal strength indicator. If you have no service, please contact your service provider. You need to have bars of coverage to make or receive video calls.
Is your account active and enabled? If this is a brand new account please wait for a few hours for the account to be activated. Contact your service provider to check the status.
Confirm that the video calling feature is active on your account. Contact your service provider for more information.
Power cycle your handset
Check your SIM card is working by inserting into an alternate handset. Make a test call to confirm.
Contact your service provider for assistance.

FAQ 7 - Windows 7 ........................................................................................................................